Gaius

Conception et évaluation d’un nouveau modèle d’indexation de la documentation juridique

Making the law accessible to non-lawyers: effects of different kinds of expertise on perceived usability of online legal information services

Type de ressource
Auteurs/contributeurs
Titre
Making the law accessible to non-lawyers: effects of different kinds of expertise on perceived usability of online legal information services
Résumé
To help design an environment in which professionals without legal training can make effective use of public sector legal information on planning and the environment - for Add-Wijzer, a European e-government project - we evaluated their perceptions of usefulness and usability. In concurrent think-aloud usability tests, lawyers and non-lawyers carried out information retrieval tasks on a range of online legal databases. We found that non-lawyers reported twice as many difficulties as those with legal training (p = 0.001), that the number of difficulties and the choice of database affected successful completion, and that the non-lawyers had surprisingly few problems understanding legal terminology. Instead, they had more problems understanding the syntactical structure of legal documents and collections. The results support the constraint attunement hypothesis (CAH) of the effects of expertise on information retrieval, with implications for the design of systems to support the effective understanding and use of information.
Publication
Behaviour & information technology
Volume
27
Numéro
5
Pages
423-437
Date
2008
Abrév. de revue
Behaviour & information technology (Print)
Langue
English
ISSN
0144929X
Titre abrégé
Making the law accessible to non-lawyers
Consulté le
2015-08-21 09 h 49
Catalogue de bibl.
EBSCOhost
Référence
Newman, D. R. et Doherty, U. (2008). Making the law accessible to non-lawyers: effects of different kinds of expertise on perceived usability of online legal information services. Behaviour & Information Technology, 27(5), 423‑437. https://doi.org/10.1080/01449290601111002
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